After an order is submitted, it may go through processing before entering the shipping network.

Processing can include reviewing order details, preparing products and arranging the shipment.

Processing time may vary depending on the order, product availability and other operational circumstances.

Available shipping methods and applicable shipping costs, where relevant, may be shown during checkout or in information associated with the order.

Shipping availability and cost may vary according to factors such as destination, package characteristics and available delivery services.

Any delivery estimate should be treated as an estimate rather than an absolute guarantee of arrival on a particular date.

Actual timing can be affected by order processing, carrier operations, destination, local delivery conditions, customs processes where applicable and events outside the store's direct control.

When tracking information is available, it may be provided in connection with the shipment so customers can follow package progress.

Tracking events may not always update immediately. Carrier systems can take time to display new scans or shipment movement.

In some circumstances, products from the same order may be shipped separately.

If an order is divided into multiple packages, separate tracking information may be provided for different shipments.

Customers are responsible for reviewing the shipping information entered during checkout.

If you notice an address error after submitting an order, contact customer support as soon as possible. Whether an address can be changed may depend on the order's processing or shipment status.

Shipment delays can occur for reasons outside normal processing or delivery expectations.

These may include carrier congestion, weather, transportation disruptions, customs review, incorrect address information or other circumstances outside the store's direct control.

Where international shipping is available, orders may be subject to destination-country import procedures, customs review or other local requirements.

Depending on the destination and applicable rules, duties, taxes or other import-related charges may apply. Any such charges are determined by the relevant authorities or services involved, unless checkout information specifically states otherwise.

If tracking indicates a package should have arrived but you cannot locate it, review the delivery location, available tracking information and any carrier notices.

If assistance is still needed, contact customer support with your order number and the relevant tracking information.

If an item arrives damaged, contact customer support and describe the condition of the product and package.

Keep the product, packaging and relevant shipment materials available while the issue is being reviewed. Photos may also be useful when documenting shipping damage.

A package may be returned or considered undeliverable because of address issues, unsuccessful delivery, refusal, local carrier requirements or other circumstances.

If a shipment is returned, contact customer support to discuss the available next steps for the order.

Return requests are handled separately from the original outbound shipment.

Before sending a product back, contact farlavo™ customer support and follow the return instructions provided for the request.

Return eligibility, return-shipping responsibilities and refund handling should be reviewed together with the farlavo™ Return & Refund Policy.

If you need help with a shipment, contact farlavo™ customer support and include the relevant order number.

If available, include tracking information and a clear description of the shipping question or issue.