Return & Refund Policy
Returns With a Clearer Process.
This Return & Refund Policy explains how return requests, damaged or incorrect products, exchanges, cancellations and approved refunds may be handled for purchases made through farlavo.com.
Start With Customer Support.
Returns should not be sent before the relevant request and return instructions have been reviewed.
Contact Us
Tell customer support which order and product the return request concerns.
Request Review
The request may be reviewed using the order information and condition of the product.
Follow Return Instructions
If a return is approved, follow the instructions and destination provided for that request.
Resolution
The applicable resolution may depend on the return request, review and order circumstances.
Starting a Return Request
Contact farlavo™ customer support before sending any product back.
When requesting a return, provide the relevant order number, product information and the reason for the request.
Additional details, including photographs where relevant, may be useful when reviewing damaged, incorrect or otherwise problematic products.
Return Eligibility
Return eligibility may depend on the product, order circumstances, item condition, reason for return and other relevant factors.
Products should generally be kept in an appropriate condition while a return request is being reviewed.
Certain products or circumstances may require additional review before a return can be accepted.
Return Authorization & Instructions
If a return request is accepted, follow the return instructions provided by customer support.
These instructions may include the relevant return destination and other information necessary to identify the returned order.
Sending a package without following the applicable instructions may make the return more difficult to identify or process.
Return Shipping
Return-shipping responsibilities may depend on the reason for the return and the circumstances of the order.
Before paying for return shipping or sending a product, review the instructions provided for your return request.
Where shipment tracking is available, keeping the relevant return-shipping information may be helpful until the return is resolved.
Damaged Products or Deliveries
If a product arrives damaged, contact customer support and explain the condition of the product and package.
Keep the item, packaging and relevant shipping materials available while the issue is being reviewed.
Photographs may be useful when documenting damage or a shipping-related concern.
Incorrect or Missing Items
If you receive an item that does not match your order, contact customer support with the order number and a description of what was received.
If an item appears to be missing, first review whether the order may have been divided into multiple shipments.
If the expected item is still unaccounted for, contact customer support with the relevant details.
Exchanges
If you want to request an exchange, contact customer support before returning the original product.
Exchange availability may depend on product availability, the condition of the original item and the circumstances of the request.
Order Cancellations
If you need to request an order cancellation, contact customer support as soon as possible.
Whether an order can be cancelled may depend on its current processing or shipment status.
Once an order has progressed too far through fulfillment, a cancellation may no longer be possible and a return process may instead be required.
Refund Review
Refund eligibility may depend on the return request, order information, product condition and other relevant circumstances.
When a returned product or another refund request requires review, the applicable resolution may be determined after the relevant information has been evaluated.
Refund Method
When a refund is approved, it is generally directed back through the applicable original payment method where possible.
The exact payment path may depend on the payment service or financial institution involved in the original transaction.
Refund Processing Time
After a refund is approved and initiated, the time required for it to appear may vary.
Processing can depend on the payment method, payment service and financial institution involved.
Unauthorized or Unapproved Returns
Products should not be sent back without first contacting customer support and obtaining the applicable return instructions.
An unapproved package may be sent to an incorrect destination or may not contain the information needed to associate it with the relevant order.
Changes to This Policy
This Return & Refund Policy may be updated from time to time to reflect changes in store operations, processes or applicable requirements.
When changes are made, the updated version may be posted on this page with a revised update date.
Return & Refund Customer Support
Contact farlavo™ customer support if you have a question about a return, damaged product, incorrect item, exchange, cancellation or refund.
For an existing order, include the relevant order number and a clear description of the request.
Do Not Automatically Return Products to the Business Address.
The business address shown below identifies the business and should not automatically be treated as the return warehouse or return destination.
Contact farlavo™ customer support first. Where a return is applicable, follow the return address and instructions specifically provided for that request.
Have the Right Details Ready.
Providing clear information can make it easier to understand the order and return request involved.
Include the relevant order number when contacting support about an existing purchase.
Identify the exact product connected with the return, exchange or refund request.
Describe clearly why you are contacting us and what issue occurred.
Images may help document damaged, incorrect or shipping-related product issues.
Need Help With a Return or Refund?
Contact farlavo™ customer support before sending any product back. For an existing order, include the order number, product information and a clear description of the request.
Company & Contact Details
Business identification and customer support information associated with farlavo.com.
Contact First. Return With the Right Instructions.
Every return request can involve different circumstances. Contact farlavo™ customer support first, provide the relevant order details and follow the instructions supplied for your specific request.